Shipping Policy

Delivery & Returns


UK Large Orders (usually tents)

UK Standard Delivery on all tents over £150 is free.

Delivery is typically within 5-10 days.

Express Delivery £25 - (Excludes Sat-Sun)


Small Orders up to 0-15KG

Standard Delivery 5-10 days £3.99 (up to 5kg)

Express 1-3 Day Delivery £12.99


Medium Orders up to 15KG

Standard Delivery 5-10 days £8.99

Express 1-3 Day Delivery £12.99

All goods ordered before 12-Noon will be dispatched the same day. Once the order is dispatched you will be sent an email with the tracking number for your consignment. We typically post all UK orders of heavy items with DHL.

Smaller orders are sent with myhermes.

A signature is required on delivery of your items. If no one is in to sign for your order, it will be sent back to the depot and another delivery attempt will be attempted.

DHL will attempt delivery 2 times before the item will be sent back to our warehouse. Please note that you may incur shipping charges for items not intercepted by our delivery couriers.

For bulk orders within the UK, we may contact you to make alternative delivery arrangements.


International Purchase Agreement

We recommend that due diligence is taken when buying goods from our site for import or export into other countries. We are not liable for taxes, duties or other charges that may be associated with purchasing from our UK based store.

We currently show a set price on our website which is the same for all customers. The price shown on our website is including UK VAT when purchasing inside the UK. UK customers can request a VAT invoice after purchasing. If you are purchasing from outside of the UK, VAT is not charged, therefore will not show on your invoice. We contribute a % of the total sales value towards the shipping and admin costs associated with shipping items outside of the UK. These calculations are done internally. 

If you would like to purchase from outside of the UK and would like a quote, without VAT and shipping displayed seperately, please contact us prior to purchasing, 


European Shipping Large Order / Per Tent

By Road (3 – 10 Days)  £44.99

By Air  (2 – 4 Days) £174.99

We ship to:

Belgium Bulgaria Croatia Cyprus

Czech Republic

Finland Austria France
Germany Iceland Ireland Italy
Netherlands Norway Poland Portugal
Romania Spain Sweden



USA & Canada Large Orders (Per Tent)

Air (2 – 7 days)  £250


Worldwide shipping available

Please note that we ship worldwide. If you are unable to complete checkout, or your country is not shown above. Please do Contact us




Please include your order reference when returning your item. You should email us  before returning your items.

Unopened - unused items in the original condition will be charged £20 when an exchange is not made.

For opened items which are no longer wanted and returned in line with our returns policy will incur a 15% restocking fee.

For hassle free returns, where our courier will collect your return, provide a label. 

The cost is £27 per item, bundle, or box with a maximum weight of 30KG each item.