Refund & Return Policy

Contact The Team To Start Your Return

At Bell Tent Village, we are dedicated to providing exceptional customer service and ensuring your satisfaction with our products. We understand that there may be instances when you need to return or exchange an item. To facilitate this process efficiently, we have established a convenient Returns and Exchanges portal for all requests.

Eligibility for Returns and Exchanges:

  • Returns and exchanges are accepted within 30 days from the date of purchase.
  • The item must be unused, in its original condition, and with all tags and packaging intact.
  • Customized or personalized items cannot be returned or exchanged unless there is a manufacturing defect or an error on our part.

Return Process:

  • To initiate a return or exchange, please contact the team

Return Shipping and Restocking Fees:

  • Where Bell Tent Village is at fault, returns will be free of charge, and we will cover the return shipping costs.
  • In cases where Bell Tent Village is not at fault, the customer will be responsible for the return shipping costs and a restocking fee of [insert fee amount] will apply.
  • We recommend using a trackable shipping method to ensure the safe delivery of the item.

Refunds and Exchanges:

  • Once we receive the returned item and verify its eligibility (in accordance with section 1), we will process the refund or exchange.
  • Refunds will be issued to the original payment method, and exchanges will be subject to product availability.
  • Please allow 5-7 business days for refunds to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items:

  • The following items are non-refundable:
    • Customized or personalized items.
    • Items that have been used, damaged, or altered.
    • Items returned without the original packaging or missing tags.
    • Clearance items

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery.
  • Our team will provide guidance on how to proceed and may request photos or additional information to assess the situation.

Customer Support:

  • For any questions, concerns, or assistance with the returns process, please utilize our dedicated Returns and Exchanges portal.
  • Our customer support team is available through the portal during our business hours to provide prompt assistance.