Great tent, easy to put up, held up well to the windy weather. Added a stove , and it was very warm inside, perfect for the 1 deg. C night!
Missed the Mark
Was very excited and pleased withthe site, brand, product - but you had a promotion on and I missed applying the discount code because of system/feedback delays. You had a great opportunity to apply the discount - value £15! and have me raving about you and looking for accessories etc with you. Instead I feel a bit cheated - I got a personal email post order from Lee - to check if there was anything I needed (impressive) - I flagged the request to apply the code and was told to use the code against any future purchase. He/you made a decision to save a few quid - eroded the transaction and value of the brand. Well done. When people ask me about my great tent - I tell them about my little disappointment and Bell Tent Village (especially as you sell the tent cheaper on Ebay).
Although my tent was delayed Bell Tent Village kindly upgraded my tent and other items free of charge as well as special delivery. Communicates fast. Very happy with my tent and the quality is 10/10